Frequently Asked Questions

Your guide to a seamless shopping experience with Dr. Neeti Kaushik's Shop.

What is the standard delivery timeline for orders?

Most orders are processed within 24-48 hours. Standard domestic shipping typically takes 5-7 business days, while international shipping may take 10-15 business days depending on the location.

How can I ensure I select the correct size?

We provide a detailed size chart on every product page. We recommend measuring yourself and comparing it to our guide to ensure the perfect fit for our premium fashion pieces.

What is your return and exchange policy?

We offer a 14-day return and exchange window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a refund or replacement.

Do you offer international shipping?

Yes, we ship our fashion collections worldwide. Shipping costs and customs duties are calculated at checkout based on your specific country and region.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure transaction.

How can I track my package once it has been shipped?

Once your order is dispatched, you will receive an email containing a unique tracking number and a link to monitor your shipment's progress in real-time.